Leadership in Real-time

ECHONOVUM and emotions - A strong partnership for real-time leadership
‍At emotions, we are delighted to have ECHONOVUM as a partner whose Employee and Customer Experience platform fits perfectly into our "Way to Work" concept. With over 25 years of experience in web, intranet, and mobile solutions, we support companies in optimizing communication and operational processes. The collaboration with ECHONOVUM expands our portfolio with a platform that delivers real-time insights and enables leaders to make well-informed decisions. Mirco Schmid, CEO of emotions, says about this:
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‍«We truly value our partnership with the ECHONOVUM team, as their platform dovetails perfectly with our Way to Work framework. This collaboration enables us to provide even stronger support to our clients, helping them stay ahead of the curve in the race for customers and top talent.»

Optimising Employee and Customer Experience
‍The ECHONOVUM platform supports potential development throughout the entire employee lifecycle and enhances customer experience through systematic feedback and smart analytics. Using targeted surveys and meaningful metrics such as the Net Promoter Score (NPS) and Customer Effort Score (CES), we help our clients sustainably increase satisfaction and loyalty. The platform is quick to implement and requires minimal effort from the client. Within just three to four weeks, it delivers initial relevant insights, helping leaders stay in tune with their employees and customers, create positive experiences, and respond agilely to market changes.

Erwin Brunner, Partner for Strategy & Branding at emotions, adds:
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‍«No company that wants to be successful now and in the future can afford to be out of touch with its employees and customers. ECHONOVUM delivers real-time insights that enable well-informed decisions and swift action - a solution I've experienced first-hand in customer practice and greatly value.»

Synergies for our clients
‍Our expertise in integrating technological solutions ensures that the ECHONOVUM platform is seamlessly incorporated into existing intranet infrastructures. This combination offers our clients the opportunity to optimally design both employee and customer journeys, whilst effectively utilising real-time insights.

Employee experience: employees as brand ambassadors

• Systematic employee feedback: Automated surveys about relevant events or general wellbeing, personalized or anonymous.
• Smart analyses: Dashboards show potential across the entire employee cycle.
• Notifications: Automated notifications in case of abnormalities.

Customer experience: increasing satisfaction and loyalty

• Systematic customer survey: Event-triggered surveys at the right time at relevant touchpoints.
• Smart analyses: Dashboards show key customer figures such as NPS, CSAT, or CES.
• Notifications: Automated notifications in case of abnormalities.

Key customer figures integrated

• NetPromoter Score (NPS): Shows the recommendation rate.
• Customer satisfaction score (CSAT): Measure satisfaction after interactions.
• Customer Effort Score (CES): Measures convenience and ease of use.