Diagnose: Fit for the future

The renowned former «Burghölzli», founded in 1870, was the workplace of significant figures such as Auguste Forel, Eugen Bleuler and Carl Gustav Jung, who were pioneers in shaping the development of modern psychiatry. These trailblazers laid the foundation for the international recognition and reputation that the clinic enjoys today. As the Psychiatric University Hospital Zurich (PUK), the institution stands for comprehensive and optimal treatment of people with mental illnesses.

Corporate Culture and Digitalisation
To meet these high performance standards in the future, PUK focuses on promoting corporate culture and comprehensive digital transformation. Employees have access to numerous development programmes and modern digital tools. Since 2009, PUK has been working closely with emotions to lead the clinic into the digital future. The aim of this partnership is to keep internal communication open and interdisciplinary collaboration at the highest level, whilst simplifying and streamlining processes. Together with emotions, PUK has continuously implemented digital solutions, and employees are regularly trained by emotions in new functions and applications of digital tools..

Shaping the digital future together
‍To achieve PUK's goals, emotions has worked closely, intensively and successfully with those responsible for branding, marketing, communication and IT at PUK from the very beginning. Together, they have taken crucial steps in the digital transformation:Modernisation of the intranet to improve internal communication.

2009: Modernisation of the intranet to enhance internal communication.

‍2009/2010: Complete redesign of the website.

‍2011: Integration of the Rheinau Psychiatric Centre with intranet and centralised telephone directory.

‍2011: Implementation of a clinic-wide training and professional development system.

‍2014: Deployment of a document management system that optimally maps all processes.

‍2016: Launch of the new website with a modern design.

‍2017: Introduction of a comprehensive internal service catalogue for employees.

‍2018: Implementation of a contract management system.
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‍2019: Implementation of a digital asset management system.

2022: Establishment of a central collaborative knowledge base for ICT.

‍2023: Publication of the first digital annual report 2022.

‍2024: Redesign of the website and launch of the new PUK blog.

Diagnosis - Future fit! A glimpse into the future

Through the collaborative and trusting partnership with emotions, PUK has optimised its internal processes and significantly improved its digital presence and quality. Together, through continuous improvement and the launch of new processes and technologies, they have created the conditions to successfully meet future challenges. As a result, PUK can continue to provide excellent services for the benefit of patients and to the advantage of all stakeholders.

«emotions is a true partner: extremely reliable, always available, proactive, thoughtful, and consistently willing to go the extra mile to find a solution for us.»

‍Marc Stutz, Head of Communications, Psychiatric University Hospital Zurich

Our competencies — your added value

TASKS

Optimally support employees in their work and in interdisciplinary cooperation with the best possible digital solutions.

SOLUTIONS

Foresighted planning of digital solutions, geared to PUK's goals.
Continuous introduction and continuous optimization of digital solutions and tools, precisely tailored to PUK's needs.
Training employees in the simple and efficient use of new functions and tools.
Reliable 24-hour support from the EMOTIONS team in Zurich and Singapore.

IMPACT

Increased efficiency and quality of internal processes through seamless digital integration.
Improved collaboration and communication between different departments and teams, as well as with patients.
Higher employee satisfaction and productivity through tailored training programs and support.
Optimized cross-clinic communication and coordination.
Long-term cost savings through the reduction of manual processes and the efficient use of resources.
Strengthening PUK's position as a leading university hospital by using state-of-the-art technologies for workplaces and communication.
By supporting employees with our innovative management and communication solutions, we give them more time to care for patients

COOPERATION

Since 2009, Andy Gebert, CIO at emotions, has been leading the collaboration and project work with PUK. This has significantly contributed to the successful digitalisation of the clinic. He and his emotions team are valued by PUK as extremely reliable, proactive, and trustworthy partners, who are present almost around the clock with offices in Zurich and Singapore. They offer substantial services and added value at competitive rates.

With outstanding competencies in the areas of digitalisation, branding, and strategic realignment, the emotions team can also bring decisive added value to your company. From ambitious SMEs to established hidden champions - we make the difference for you.

«emotions is a true partner: extremely reliable, always available, proactive, thoughtful, and consistently willing to go the extra mile to find a solution for us.»

Marc Stutz, Head of Communications, Psychiatric University Hospital Zurich